Australian outsourcing firm to set up BPO hub in RP

Posted on August 19th, 2009



Call Design, an Australian-based outsourcing firm is looking to make the Philippines its central hub in delivering contact services to its clients all over the world. Specializing in contact center technologies, Call Design announced it entered into a deal with local outsourcing firm Transcom, which currently employs 4,000 workers in Manila and Bacolod.

Miles Stanton, managing director of Call Design, said the company is keen on making the country its central hub because of the positive growth in the local business process outsourcing (BPO) industry.

Stanton said “Compared to other Asian countries, the Philippines has the strongest teams in the business process outsourcing space. Teams that understand the marketplace and use technology to resolve issues.”



The services of the company, according to Call Design, are focused on enhancing productivity of contact center agents. Stanton said, “In the BPO space, call center agents determine the success of companies.”

The Aussie firm currently serves clients in 25 countries. The company’s goal, according to Stanton, is to encourage more companies in Australia to outsource instead to the Philippines.

He also said that local contact centers should learn from India, where many Australian firms pulled out outsourcing ties due to “bad press” on the performance of call center agents.

Local country Jaime Sese said, Call Design also plans to invest people in training while expanding its operations in the country.





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This entry was posted on Wednesday, August 19th, 2009 at 11:00 pm and is filed under Announcements, Articles, BPO, Call Center, Contracts, Corporations, E-commerce, Investing, Investments, Jobs, Leadership, Management, Motivation, Outsourcing, Overview, Philippine Business, Philippines. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.



4 Responses to “Australian outsourcing firm to set up BPO hub in RP”

  1. Jacob Mills on August 20th, 2009 at 9:29 pm

    its a good news for Philippines firms, that now they can use services of Call Design.I know about Call Design Services and Its Strength,Definitely it is going to be the best BPO firm in Philippines..

  2. Fedric Lewis on August 23rd, 2009 at 10:33 pm

    Without much fun fare, global marketing and globe trotting, the Philippines became a natural choice and a preferred destination by Global Business Process Outsourcing (BPO) companies today.I think this is the one of the reason for Australia to go with Phillippines.Thank you

  3. Edwards Ray on August 30th, 2009 at 11:37 pm

    There are plenty of reasons why the Philippines has emerged as a top Business Process Outsourcing location in the Asia Pacific region. Low cost or wages is one of the main reasons for this phenomenon.I think this is the one made Australians towards Philippine.

  4. di on September 8th, 2009 at 3:39 am

    what are the contact details for call design?

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