“In 1969, three men set out to do the impossible and conquered the moon. A few months later, Adrian Dalsey, Larry Hillblom and Robert Lynn founded DHL and made the world a little smaller,” said Frank Appel, CEO Deutsche Post DHL, as the company marked its 40th anniversary last September 25.

“DHL pioneered the international express industry, making it possible for documents to reach recipients overnights instead of a few days,” Appel added, citing the company’s pioneering spirit, strong customer focus and critical role in facilitating global trade.

Since in foundation in 1969, the company quickly grew to encompass global forwarding and supply chain management. Through the strategic integration of leading forwarded Danzas Air & Ocean in 2002 and supply chain/logistics expert Exel in 2005, it was able to provide more efficient  service to its clientele.

DHL was thus able to offer a comprehensive suite of services through unparalleled global network that spans over 220 countries and territories. These days, it is the leading industry provider in its various segments – in Air and Ocean Freight, in International Express, and in Contract Logistics.



Initially offering a revolutionary service of international door-to-door delivery of time-sensitive documentation, it enabled companies and organization around the world to build their business and widen their impact, thereby stimulating global trade and making the world smaller every day.

With its Green Services, DHL offered customers a greener option of sending their shipment around the world. The service aims to offset the carbon emission of the company’s various delivery vehicles. In 2008, it became the first express logistic company to make a firm public commitment to improve its carbon efficiency by 30% by 2020.

For its continued commitment of addressing its customers’ needs, Appel said, “Very early on, we recognized that the company’s success lies not only in listening to what our customers want, but more importantly, acting on it quickly and effectively. Very often we anticipated what our customers want and addressed these even before they ask.”





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This entry was posted on Saturday, October 10th, 2009 at 9:18 pm and is filed under Announcements, Articles, Corporations, Customer Satisfaction, Leadership, Management, Strategies, Success Stories. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.



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