ISO certification eyed for NAIA Terminals 2 and 3
Posted on December 1st, 2009
International Standards Organization or the ISO certification is being eyed by the Manila International Airport (MIAA) on all its three Ninoy Aquino International Airport (NAIA) terminals. It has already signed Service Levels Agreements with 13 airport agencies to kick off its campaign for the ISO certification process for the NAIA Terminals 2 and 3.
The NAIA Terminal 1 has already achieved the ISO Certification for the 9001:2001 version in March this year. The certification was then upgraded to the 2008 version in April. NAIA is one of the few government offices in the country which has been granted such recognition.
MIAA General Manager Alfonso Cusi said, “The recent signing brings us closer to achieving the service excellence at all levels in all NAIA Terminals. Slowly but surely, we’re getting there.”
The scope of certification for NAIA Terminals 2 and 3 covers the Passenger Facilitation Process. The thirteen participating agencies signed Service Excellence Standards (SES), stating each of their passenger facilitation processes for certification.
The thirteen participating agencies who have signed in the agreement are: Bureau of Customs (BoC), Bureau of Immigration (BI), Bureau of Quarantine (BoQ), Bureau of Animal Industry (BAI), Bureau of Plant Industry (BPI), Bureau of Fisheries and Aquatic Resources (BFAR), DENR-NCR Wildlife Traffic Management Unit, National Bureau of Investigation (NBI), Overseas Workers Welfare Administration (OWWA), Commission on Filipinos Overseas (CFO), Department of Transportation and Communication Officer for Transportation Security (DoTC-OTS), Philippine Overseas Employment Administration (POEA) and the Philippine Tourism Authority (PTA).
These 13 agencies, will be submitting every month their performance reports to the Quality Management System (QMS) Committee. Their reports will contain detailed percentage accomplishments versus they committed to achieve.
Tirso Serrano, Assistant General Manager for Airport Development and Corporate Affairs declared, “The entire process is laborious and entails commitment to change our airport processes. But we have done it in NAIA 1 and we are confident we will get NAIA 2 and 3 certified in no time.”
