Convergys gears up for expansion this year
Posted on January 27th, 2010
Convergys Corp., one of the leading business process outsourcing (BPO) company in the Philippines is gearing up for expansion this year, one of the main reason is that more clients are requesting that their accounts be handled by Philippines sites.
The company is looking to hire about 6,000 more employees this year , nationwide, in order to serve the growing “relationship management” requirements of their clients who specifically ask for Philippine sites to handle their accounts, said Maribe B. Zamora, Convergys vice-president and country manager for the Philippines.
Convergys, which operates 12 sites in the country and employing some 20,000 call center workers, recently had their recruitment fair in Cebu. Convergys vice-president for operations Stephen Daoust said that there was a strong interest in Cebu sites, especially after storms devastated Metro Manila and disrupted operations there last year. “Some clients are looking to come into Cebu because it’s outside the typhoon belt,” he said.
For their Cebu operations, the company will be adding 377 more seats at the i3 building in Asiatown IT Park, this year. The i3 site, which is Convergys’ third in Cebu, opened early last year and it has over 600 workstation spread across three floor. This year, they will be occupying three more floors. The building also houses their recruitment center.
The other centers by Convergys in Cebu are the i2 building which started operations April 2007 and Banawa, which was their first in Cebu and opened on November 2004.
During their recent recruitment fair in Cebu, Convergys tied up with Bench. The event featured a fashion show and concert, to attract potential employees in the 21-26 age range. The company intended to fill around 640 new position that were made available as a result of additional workload going to Cebu.
“This is a new approach that allows us to stay one step ahead of the competition in terms of recruitment efforts. The good thing about Cebu is that it’s attracting employees from other parts of the Visayas and Mindanao as well,” Zamora said.
