US BPO firm opens office in the Philippines
Posted on February 4th, 2010
A new business process outsourcing (BPO) firm has chosen the Philippines as the location of its latest service center. US-based Cybernet-Slash Support (CSS) recently opened its 1,000-seat facility in Taguig, its first Philippine site and currently has 400 employees. CSS said the new facility will be used for the company’s outbound sales, technology and other integrated BPO services for clients in North America. It plans to increase the number of employees in Philippines to around 2,000 people by the end of 2010. The company said it is in line with the company’s aspiration to emerge as a strong player in the country’s BPO space.
CSS’s chief executive Nick Sharma said they choose the Philippines as the site of its newest facility because of the “highly conducive” business atmosphere and talent pool of experienced BPO professionals. “The Philippines has emerged as one of the key global hubs for the BPO industry,” Sharma said. And thus, they felt that now is the most opportune time to expand their capabilities in the Philippines and extend their “portfolio of superior, effective support services to customers.”
Sharma said that CSS have committed $15 million in its budget to develop their business in the Philippines, and see it as their biggest facility in three to four years time.
They would be planning to hire mostly computer-related or engineering graduates who will be expected to provide their clients with both technical and customer support. Most of their clients are in the information technology, retail and healthcare sectors.
With its based located in San Jose, California, the company employs around 4,000 people working out of its global operations centers in India, the US, Poland and now, the Philippines. American telecommunications giant Alcatel-Lucent and tech firm Sun Microsystems & Blackboard Inc. are just two of the big-ticket clients of CSS.
