New Australian call center in the Philippines
Posted on February 8th, 2010
Salmat, an Australia-based business process outsourcing firm has been in the country since 1996, but company general manager of strategy Philip Hadcroft said they were doing mostly transactional services that served on the Philippine market.
Now, the Salmat has decided to put up an 800-seat facility at McKinley Hill in Taguig City, their first major investment outside its home country. This, according to Hadcroft, marked Salmat’s expansion into higher-value services. “We have moved from transactional services to true IT-driven services, which are also higher value,” he said.
Their new facility in McKinley Hill has been operating with 100 employees. Hadcroft said they plan to grow to it to more than 800 in the next three years.
Salmat country manager Meg Ramoso added that their new facility would be serving mainly their accounts from Australia and New Zealand over the next three years. They will be providing both voice and non-voice services. They will also be extending existing statement processing services to call center, computer programming, Web content management, data entry and a range of IT-enabled services.
Hadcroft said, “The new facility represents a strong commitment by Salmat to the BPO industry, and to the Philippines in particular as a central hub for the BPO operations in the Asia-Pacific region.”
The company, which is listed in the Australian Stock Exchange, presently has over 7,000 employees in its roster across Australia, New Zealand and Asia.
