Infosys BPO company plans opening more sites in the Philippines
Posted on February 19th, 2010
Infosys BPO Ltd. is planning to put up 3 more call center facilities, expanding its presence in the country. The business process outsourcing firm chief operating officer Ritesh Idnani said, “We are very bullish about the Philippines and we will continue to invest in the next few years.”
Idnani said that while their Philippines operations only account for just five to six percent of the company’s entire revenue, they expect it increase to eight to 10 percent in the next 18 to 24 months. The company is also optimistic that it expects its revenues to grow by 100 percent by the end of its fiscal year ending March 2010.
Idnani noted that because of the availability of quality workforce and service areas in the country, the Philippines would remain to be an attractive BPO destination. He added that aside from the area of customer service, but the country is also emerging as a knowledge process outsourcing and legal process outsourcing services.
He is also quick to point out attrition in the country as one of the major challenges of BPO firms. He recommends that BPO agents be registered to monitor proper exits from previous employers. “The top 15 BPO firms must tie up to address attrition,” Idnani said.
Because of its planned expansion, Infosys delivery center head for the Philippines Madhusudan Menon said they would be creating an additional 2,000 jobs this as it eyes new site by the second half of 2010. Areas being considered for their next Philippine site are Quezon City and Clark, Pampanga
The company presently has a 1,100-seat call center facility at Fort Bonifacio, Taguig where it has 650 employees. This would be expanded to include 3,000 seats by next month.
Infosys is a BPO subsidiary of Infosys Technologies.
