The property development of the Ayala group will be building a new call center area in the south. The Ayala Land Inc. (ALI) is planning to transform a 2-hectare property in Iloilo City into a business process outsourcing (BPO) hub. The project would consist of 3 BPO facilities with a total of 19,000 square meters [...]

Infosys BPO Ltd. is planning to put up 3 more call center facilities, expanding its presence in the country. The business process outsourcing firm chief operating officer Ritesh Idnani said, “We are very bullish about the Philippines and we will continue to invest in the next few years.”
Idnani said that while their Philippines operations only [...]

Another opportunity rises for job seekers as another business process outsourcing firm (BPO) gears up for expansion. The Stream Global Services Inc., a BPO company which is partly owned by the Ayala group is looking to fill up 1,500 seats in the 60 days and open one or two more new sites during the first [...]

Salmat, an Australia-based business process outsourcing firm has been in the country since 1996, but company general manager of strategy Philip Hadcroft said they were doing mostly transactional services that served on the Philippine market.
Now, the Salmat has decided to put up an 800-seat facility at McKinley Hill in Taguig City, their first major investment [...]

In Bacolod City, another business process outsourcing firm will be setting up office by the middle of the year. Panasiatic Call Center Inc. brings to eight the number of call centers in the city who have provided more than 7,000 jobs.
Company chief operating officer Nabil Edmon Salamouni said they will be opening the call center [...]

A new business process outsourcing (BPO) firm has chosen the Philippines as the location of its latest service center. US-based Cybernet-Slash Support (CSS) recently opened its 1,000-seat facility in Taguig, its first Philippine site and currently has 400 employees. CSS said the new facility will be used for the company’s outbound sales, technology and other [...]

UST Global inaugurated recently its new offshore development center in McKinley Hills, Taguig City. The new center is part of the company’s aggressive expansion plans in Asia, and is targeting to haul in $32 million revenues in its first year and catering to 2,000 clients in North America and Europe.

Convergys Corp., one of the leading business process outsourcing (BPO) company in the Philippines is gearing up for expansion this year, one of the main reason is that more clients are requesting that their accounts be handled by Philippines sites.
The company is looking to hire about 6,000 more employees this year , nationwide, in order [...]

On February 8 and 9, the biggest BPO event will be held at the SMX Convention Center in Pasay City. The 10th e-Services Global Sourcing Conference and Exhibition, which the largest ICT/BPO event in the country, is expected to bring in 120 exhibitors and 1,440 trade buyers.
This year’s event will be aiming to surpass the [...]

A business process outsourcing (BPO) company who has open a service center here in country is very happy with the industry’s performance this year that it is looking forward to a brighter prospects next year.
The Aegis People Support, an Indian-owned BPO company is planning to expand in Cebu. Company representatives made the announcement when they [...]

Because of the continuous growth of the business process outsourcing (BPO) industry in the Philippines, so are the related businesses and products that go along with them. One of them is the headset, particularly the blue-tooth headset.
GN Netcom, Denmark-based and the world’s largest manufacturer of hearing aids and headsets, is very much aware of this [...]

JP Morgan Chase & Co. (JPMC), an America-based outsourcing firm will opening a call center facility in Asiatown IT Park in Cebu. The company will be putting up a 420-seat center which was said to provide employment to at least 2,520 people in a two-shift cycle.
A five-year lease contract has been recently signed by the [...]

Asia’s leading developer and manager of business space, Ascendas Pte Ltd. (Ascendas), recently opened the ACCRALAW Tower located within the E-square in Bonifacio Global City. Present as guest of honor in its opening ceremony was Singapore Foreign Minister George Yeo.

Robinsons Land Corp. (RLC) believes that it is more cost efficient to set up a business process outsourcing (BPO) center in Tarlac compared to most Metro Manila locations due to lower overhead costs. And since Tarlac is continually growing, with infrastructure in and around the city continues to expand, makes it as among the most [...]

Iloilo is all set to take its place among the top new wave of international business process outsourcing (BPO) sites as it prepares to be host to Europe’s largest BPO firm – Transcom.
Transcom, who has 75 sites in 29 countries worldwide, will open a call center in Iloilo this year and is looking to hire [...]

In the most recent report released by the Commission on Information and Communications and Technology (CICT) and the Department of Trade and Industry (DTI), Bacolod City ranked first in the area of “business environment and risk management” or BERM.

The eTelecare Global Solutions Inc. is seeking to be delisted from Philippine Stock Exchange. The business process outsourcing (BPO) firm said the effectivity date of its delisting is on November 9, 2009, this is in preparation for its upcoming merger with Stream Global Services Inc. of Boston.

You’ve heard of BPO or business process outsourcing, now be ready to hear a new buzzword in the industry which is KPO or knowledge process outsourcing. KPO is actually just another form of BPO except that all workers here will be registered nurses who will act as “digital medical butlers” for their patients abroad.

Call Design, an Australian-based outsourcing firm is looking to make the Philippines its central hub in delivering contact services to its clients all over the world. Specializing in contact center technologies, Call Design announced it entered into a deal with local outsourcing firm Transcom, which currently employs 4,000 workers in Manila and Bacolod.

Chief information officers (CIOs) are continuing to look for strategies, as the global crisis slowly unravels, to prepare them and ensure continuity of business for the eventual upturn. But it is easier said than done, as some CIOs still lack the maturity to implement strategies, because they are not yet familiar with effective industry practices, [...]