Business Week magazine, an international magazine, named Iloilo and Davao as cities which can be identified as two of the world’s new hotspots for business process outsourcing (BPO) investments. The magazine said Davao and Iloilo were included in the 31 cities that were in the list of BPO investors.

Starting Monday, June 1, 2009, coinciding with the opening of classes,  the Metro Rail Transit (MRT 3) will be operating 24 hours. This means that Metro Manila commuters riding the MRT will no longer have to rush in early evening and join the multitude of passengers trying to get their ride home.

The business process outsourcing (BPO) sector in the Philippines continues to grow and expand, in spite of the global financial crisis. In fact, because of the crisis, some outsourcing companies have introduced new services which provide for them additional revenue streams for their businesses. These were the results of the survey reported from the executives [...]

The Philippine Economic Zone Authority (PEZA) has given recognition to Convergys as the Outstanding Employer and Outstanding Exporter in the Large Enterprise Category. The recognition was awarded to them during the recent PEZA Investors’ Appreciation Day which was held in Manila recently.

The Philippine business process outsourcing (BPO) sector is looking for a new market outside the United States of America. Commission on Information and Communication Technology’s (CICT) commissioner for cyber services Mon Ibrahim, admitted that with the recent economic meltdown weakening the US economy, the Philippine BPO companies are now looking for new markets to do [...]

Thomson Reuters, the result of the combined businesses of Reuters Group PLC and Thomson Corp, is the leading source of intelligent information both for the world’s businesses and professionals.
The said company recently announced plans to expand its global legal contest business and it has chosen the Philippines to host its facility.

StarTek is hiring another set of 400 agents, doubling its current employee base, to fill its 1,110-seat facility in the Makati business district. The new 400 agents will be mostly non-voice talents, and they expect to fill them up within the year.
But unlike other business process outsourcing (BPO) companies, StarTek has been employing “nontraditional HR [...]

The continued growth of the business process outsourcing (BPO) industry in the country not only benefitted the thousands of Filipino by providing them more jobs, but it also gave a much needed boost to the real estate industry. That is because BPO companies have continued to fill up available office spaces, both in prime business [...]

The Filipino’s efficiency in the English language makes the country an ideal location for setting up international call centers. Evidently, it is this skill that help boosts the business process outsourcing industry in the country. But ePerformax’s Global Communications and Management Academy general manager Justin Myers that in order to move up the BPO ladder, [...]

Mindanao is bound to benefit from the continuing growth of the business process outsourcing industry, as Department of Trade and Industry (DTI) undersecretary Merly Cruz said in a report that they are projecting at least 500,000 new jobs in two regions, three provinces and a city in Mindanao this year.
By the end of 2009, Cruz [...]

Technology startup companies in the Philippines now have an ally, and a home, with the help of the project that is spearheaded by the Department of Science and Technology together with the Philippine Economic Zone Authority (PEZA).
This is the incubation facility which would be opened at the University of the Philippines this April which would [...]

Convergys recently opened its 12th contact center in the Philippines at the Nuvali TechnoHub in Sta. Rosa, Laguna. This brings to 84 the company’s contact centers worldwide, employing 66,000 people. The new facility, when filled to capacity, would be able to employ 900 people. Andrea Ayers, Convergys president for customer management said that the company [...]

More good news are coming from the business process outsourcing (BPO) industry in the Philippines that will help alleviate the country’s concerns on unemployment problems brought about by the sudden closure of some companies since late last year.
Together with other call centers which have opened and are planning to open sites in the country, leading [...]

Last January, one of the country’s biggest business process outsourcing (BPO) company, Accenture laid off 500 of its employees. Recently however, there were rumors that Accenture is again conducting another mass layoff.  The company denied this rumor.
The news, which has been circulating in the local and international media said that Accenture will lay off half [...]

The business process outsourcing industry is still one of the top contributors to the Philippine economy, as evident by more call centers setting up office in the country. Global outsourcing giant Wipro Technologies opened their call center facility in Cebu in April last year. This early, it is planning on opening its second call center [...]

Another business process outsourcing firm setting foot in the Philippines is the US-based Associated Creditor’s Exchange Global. Their contact center in Taguig City houses 300 call agents at present, but ACE Global vowed to double its employee count, adding that the number could rise to “500 to 600 by yearend,” according to ACE Global president [...]

The future of the business process outsourcing industry in the Philippines still looks bright as more outsourcing firms are setting up in the country. The latest of these outsourcing firms is the Clerysys Philippines who is looking forward to establishing its footprint in Philippine soil, especially with the release of its accreditation from the Philippine [...]

So Philippines is not the cheapest place to operate a call center after all. This was disclosed by Pacnet chief executive officer (CEO) Bill Barney who said, “Singapore is the cheapest place to operate a call center right now, but of course, the worker supply there is scarce and the quality of service is far [...]

More call center providers are coming on Philippine shore, even while others are pulling out. India, the Philippines toughest competition in the business process outsourcing (BPO) because of their English proficiency, is also setting up an outsourcing firm in the country.
Cybernet-Slash Support (CSS), India-based global technology solution provider have established their facility in the country. [...]

Despite the effect of global crisis and with number of multinational companies closing down because of this, business process outsourcing (BPO) still continues to be one of main source of employment for Filipinos especially during these times. More and more international call center providers look to the Philippines as viable location for a call center [...]